Shipping, Returns

30 day return policy.

We do our best to provide the best possible products, we are so confident that we offer a 30 day return policy for all items unless otherwise stated. 

Custom made items can not be returned.

Shipping

UK orders are sent via Royal Mail Tracked 24 / 48 unless otherwise stated or selected by the customer.

EU orders are sent via Royal Mail International Tracked & Signed.

UK customers can usually expect to receive orders in 3 postal days but this is not guaranteed, average delivery times for RM48 are 2-3 working days but it can on occassions take longer.

International delivery times vary from 1 week to 4 weeks depending on the destination, EU deliveries are generally shorter, delivery times are often longer when customs clearance is required for countries outside of the EU.

All consoles come with 12 months warranty from date of purchase, warranty is non transferrable.

Warranty on consoles does not include accidential or deliberate damage, warranty stickers on console must also not be tampered with if a claim is needed.

Repair and modification products are fitted at the customers own risk, we accept no liability for damage or consequential loss from the fitting of parts or modification parts supplied by ourselves, our liability is limited to the supplied parts only.

Non Receipt Policy

In the event that an order is not received we will offer at our descretion a replacement only providing that address details are correct and reasonal delivery period has been allowed for the orders destination. We do not provide refunds for non receipt of an order, we only offer replacements at or descretion.

We actively investigate all non receipt claims to protect ourselves against fraudulent customers, we share certain information with third parties such as our carriers to prevent fraudulent claims.

We take responsibility for non receipt of orders and we protect all genuine customers in this situation, where an order has been outstanding for 7 working days in the UK we will be able to take further action to resolve, we cannot take any action other than confirming order details before 10 working days have past. Delivery times to international destinations vary, customers should contact us for assistance with the delivery of an international order.